Shipping & Delivery
Made-to-order covers are printed for you; German warehouse stock is already made. Here are the estimated delivery times and what to expect along the way.
Pick your pace
Free Standard is included for made-to-order covers to supported destinations. Express and Rush are only available for eligible Plush-only orders. 2-way Tricot and Premium 2-way Tricot require our full production timeline.
Looking for an update on a delayed order? Read our dated shipping update.
The made-to-order arrival estimates below include production and dispatch, usually 2–4 weeks. German warehouse stock is already made: estimated EU delivery is 1–2 weeks. Checkout shows the available services and charges for your items and destination. These are estimates, not guaranteed dates. Older affected orders are covered by the dated shipping update above.
At checkout you will only see the shipping methods that apply to what is in your cart. Plush-only orders see Standard, Express, and Rush. Orders that contain any 2-way Tricot or Premium 2-way Tricot item are limited to Standard shipping, because those fabrics require our full production timeline.
How your order travels
We never hold stock. Your cover is built just for you. Here is the journey every order takes — the live version of this timeline lights up on the track‑order page once your order is placed.
Step 1
Your order joins the next production batch. Our print partners require a minimum batch size, so we group incoming orders together until the threshold is reached — then the whole batch moves into production at once.
Step 2
Your cover is printed on your chosen fabric and quality-checked before it leaves the factory.
Step 3
Finished orders are packed and handed to the shipping partner for their route. The route can vary by product and destination.
Step 4
Your order is handed to the carrier serving your country. A tracking number is generated and emailed at this step.
Step 5
Your cover arrives via your local postal service or courier. Unbox, snuggle, and share a photo — we love seeing finished orders in the wild.
Why weeks, not days
Unlike fast-fashion stores, we make each piece from scratch using the artwork you chose and the fabric you selected. That takes longer than a pre-made item, but gives you a piece that is sharp, durable, and truly yours — printed on premium material that is tested to last.
Coverage & limits
Once your order is dispatched you will receive a tracking number by email. You can also check your order on our track‑order page. Tracking covers both the international leg and the last-mile carrier in your country. Read our dated shipping update for information about affected orders and tracker limitations.
All import duties, tariffs, and VAT are already included in your order price. We prepay them on your behalf during the pre-customs check, so in almost every case you will not be asked for anything extra on delivery. If your local carrier ever does try to charge you, contact us first — we will sort it out.
We ship to every other country worldwide. We can also ship to Ukraine, though we cannot guarantee delivery under current conditions.
If your order is late, damaged, or lost, contact us — we will fix it at no cost to you. Every shipment is fully insured. Manufacturing defects are covered separately by our two-year warranty.
EU customers have a 14-day return right under EU regulations. Non-EU orders are final sale. If your item has a manufacturing defect covered by our two-year warranty, contact us and we will review your case individually to help fix the issue. See the Returns and Exchanges page and the Warranty page for full details.
Still have questions?
Write to us any time. One of us — not a bot — will get back to you with a clear answer.
info@furrybodypillows.com
