Two-Year Warranty

Coverage:

We stand behind the quality and craftsmanship of our body pillow covers And all other products we offer. This two-year warranty covers defects in material or workmanship under normal use and maintenance. This warranty is valid for products purchased directly from our webstore.

Duration of Coverage:

This warranty lasts for two years from the date of purchase. Proof of purchase is required to verify eligibility.

What is Covered:

• Fabric tearing or fraying that occurs during normal use.

• Color fading or discoloration under normal washing and exposure conditions.

• Loss of functionality of the product (e.g., zipper malfunction) under normal use.

Washing Instructions Compliance:

Coverage is contingent upon following the correct washing methods as specified for our products. These methods are: 

• Machine wash cold on a gentle cycle inside out..

• Use mild detergent without bleach.

• Air dry.

• Do not iron.

If a defect arises during the warranty period, contact us via our customer service email xtorbenx@live.de with:

What is Not Covered:

• Damages resulting from misuse, abuse, accidents, or alterations.

• Improper washing and handling that deviate from our recommended care instructions.

• Any product not purchased from our authorized dealers or the official webstore.

How to Obtain Service:

If a defect arises during the warranty period, contact us via our customer service email with:

• A description of the issue.

• Proof of purchase.

• A photo or Video of the defect.

We will evaluate your claim and, if it is approved, repair or replace the product at our discretion. If the exact product is no longer available, a substitute of equal or greater value will be provided.

Limitation of Damages:

In no event shall we be liable for incidental or consequential damages resulting from the use of the product. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.